# Contact us

We reply within 1 day.

## The answers are in the documentation

Most questions are already answered there:

- [Orders](/docs/orders.md) — how we validate, pack and dispatch your order.
- [Held orders](/docs/on-hold-orders.md) — why your order is on hold, and how you lift the hold.
- [Payment](/docs/payment.md) — when we charge you, and what happens if it fails.
- [Delivery issues](/docs/delivery-issues.md) — how we handle parcels damaged or lost in transit.

## Frequently asked questions

### How quickly does Cofinal reply?

We reply within 1 day.

### What should the message contain?

If it concerns a specific order or item, write the order number or the item SKU (item number).

### What do I do about a damaged or lost parcel?

Write to us right away. Send the order number, a description of the damage and photos. If the parcel is damaged or lost in transit, we handle the claim with the carrier.

### Where do I see what my orders have cost?

You see the price per order in your dashboard. You can export as CSV. The current price list is on the pricing page.

## Write to us

If it concerns a specific order or item, write the order number or the item SKU (item number).

Alternatively: write directly to
[kontakt@cofinal.io](mailto:kontakt@cofinal.io).

## Cofinal

CVR 41289864, Rødovre Port 56, 1. 4, 2610 Rødovre.

## Ofte stillede spørgsmål

### How quickly does Cofinal reply?

We reply within 1 day.

### What should the message contain?

If it concerns a specific order or item, write the order number or the item SKU (item number).

### What do I do about a damaged or lost parcel?

Write to us right away. Send the order number, a description of the damage and photos. If the parcel is damaged or lost in transit, we handle the claim with the carrier.

### Where do I see what my orders have cost?

You see the price per order in your dashboard. You can export as CSV. The current price list is on the pricing page.