# Fulfillment

Once Cofinal has accepted the order, we prepare it: the items are picked and packed, and shipping is booked and printed. Large orders can be split across multiple parcels.

## What packaging do you use?

Visually neutral cardboard boxes and paper bags that protect the items in transit.

## What is in the parcel?

Only the items. No packing slip and no return label. If your customer needs to send something back, it happens with a QR code instead.

[Returns with Cofinal](/docs/returns.md)

## What if the order needs to ship in multiple parcels?

Each parcel gets its own tracking number, and your customer is notified every time a parcel ships. The order is only fully dispatched once the last parcel is on its way; until then the order is not charged.

## What if a parcel goes missing or is damaged?

Then Cofinal handles the claim with the carrier, and the compensation is passed on to you.

[Delivery issues](/docs/delivery-issues.md)

## Ofte stillede spørgsmål

### What packaging do you use at Cofinal?

Cofinal packs orders in visually neutral cardboard boxes and paper bags that protect the items in transit.

### What is in the parcel at Cofinal?

Only the items. There is no packing slip and no return label: if your customer needs to send something back, it happens with a QR code.

### What if the order needs to ship in multiple parcels?

Each parcel gets its own tracking number, and your customer is notified every time a parcel ships. The order is only fully dispatched once the last parcel is on its way. Until then the order is not charged.

### What if a parcel goes missing or is damaged?

Cofinal handles the claim with the carrier, and the compensation is passed on to you.