# Fulfillment for Shopify stores Orders from your Shopify store reach us automatically. We send them to your customers, and you see every order in your dashboard. [Sign up](/signup) [See prices](/pricing#fulfillment) *Illustration: the overview counts the orders to ship today, dispatched today and on hold.* Overview To ship today 2 Dispatched today 3 On hold 1 Cut-off at 15:00 *Today's orders The overview shows the orders to ship today and the orders dispatched today.* ## From your store to your customer ### Same-day dispatch If your customer orders before 15:00 on a weekday, we dispatch the order the same day. ### Freight included You don't need your own shipping agreement. Freight is included in the price per item. ### Tracking for your customer When we dispatch the order, Shopify emails your customer the tracking number. ## You see every order in your dashboard #1038 Received #1037 Packing #1036 On hold — address #1035 Dispatched ### Every order and its status Each order in your dashboard shows its status, from received to dispatched. | Product | Available | | --- | --- | | Wool Beanie Charcoal | 41 | | Linen Tote Bag Natural | 58 | | Heavyweight Hoodie Grey · L | 9 | | Stoneware Mug Slate | 0 | ### Your stock in Shopify Your Shopify store shows the same stock count as the warehouse. ## When an order does not go to plan 1 order on hold — address error See orders ### Wrong address We hold the order and show it in your dashboard. Correct the address in Shopify, and we dispatch it automatically. On hold — out of stock ### Not in stock We hold the order until the item is back in stock. Then we dispatch it automatically. #1033 Dispatched #1032 Cancelled #1031 Dispatched ### Cancel in Shopify We accept the cancellation automatically until we dispatch the order. ## What your customers see *Illustration: the shipping options at checkout, parcel shop and home delivery.* Checkout GLS Pakkeshop Leveret til nærmeste pakkeshop GLS Hjemmelevering *Parcel shop or home delivery At checkout, your customer chooses between parcel shop and home delivery.* ### You set the shipping price Your customer pays the shipping price you set in Shopify. You can change it at any time and add conditions, for example free shipping over an amount. ## What it costs *One price per item Handling, packaging and freight are included. The more items in the order, the lower the price per item. See prices* | Size | 1 item | 2 items | 3 items | 4+ items | | --- | --- | --- | --- | --- | | Small | 59.00 | 36.58 | 29.50 | 24.78 | | Standard | 63.00 | 37.80 | 29.61 | 26.46 | | Large | 67.00 | 43.55 | | | The lowest price per item to a parcel shop, in kr. ## Questions about fulfillment What is fulfillment? Fulfillment means we send your webshop's orders for you. Your products are stored with us, and each order leaves from our warehouse. When does Cofinal dispatch my orders? Orders placed before 15:00 on a weekday are dispatched the same day. Orders placed after the cut-off are dispatched the next weekday. How fast does my customer get the parcel? GLS normally delivers in 1–2 weekdays, to a parcel shop or to your customer's door. Do I need my own shipping agreement? No. Freight is included in the price per item. What does fulfillment cost at Cofinal? One price per item covers handling, packaging and freight. The price depends on the item's size and weight, and it falls as the order gets more items. All prices exclude VAT. When am I charged for an order? When the whole order has shipped. Payment is drawn automatically from your card. What goes in the parcel? Only your items, packed in a plain cardboard box or paper bag that protects them in transit. Can an order ship in several parcels? Yes. Each parcel gets its own tracking number, and your customer is notified each time a parcel ships. Can I change or cancel an order? Yes. Cancel the order in Shopify, and we accept the cancellation automatically until we dispatch it. To change it, cancel it, make the change and request fulfillment again. What happens if an order cannot be dispatched? We hold the order and show it in your dashboard, for example for a wrong address or an item that is out of stock. We dispatch it automatically once the problem is resolved. [Held orders](/docs/on-hold-orders.md) What if a parcel is damaged or lost? We trace the parcel and file the claim with the carrier. When the carrier pays compensation, we pass it on to you. [Delivery issues](/docs/delivery-issues.md) What if you send the wrong item? We correct the error and resend the order at no charge to you. Is Cofinal right for your store? We ship to addresses in Denmark. An item may measure at most 36 × 26 × 26 cm and weigh at most 4.5 kg. [Prohibited items](/docs/prohibited-items.md) Can my store grow with Cofinal? Yes. If you expect more than 50 orders a week from the start, write to us first, so we can plan your start-up. [Contact](/contact.md) Can I stop at any time? You can terminate the agreement at any time without notice. There must be no outstanding payment, goods in the warehouse or ongoing returns. ## Start with a few of your products Sign up and connect your Shopify store. Follow your first products all the way to your customer. Then send the rest. [Sign up](/signup) [See prices](/pricing.md) ## Ofte stillede spørgsmål ### What is fulfillment? Fulfillment means we send your webshop's orders for you. Your products are stored with us, and each order leaves from our warehouse. ### When does Cofinal dispatch my orders? Orders placed before 15:00 on a weekday are dispatched the same day. Orders placed after the cut-off are dispatched the next weekday. ### How fast does my customer get the parcel? GLS normally delivers in 1–2 weekdays, to a parcel shop or to your customer's door. ### Do I need my own shipping agreement? No. Freight is included in the price per item. ### What does fulfillment cost at Cofinal? One price per item covers handling, packaging and freight. The price depends on the item's size and weight, and it falls as the order gets more items. All prices exclude VAT. ### When am I charged for an order? When the whole order has shipped. Payment is drawn automatically from your card. ### What goes in the parcel? Only your items, packed in a plain cardboard box or paper bag that protects them in transit. ### Can an order ship in several parcels? Yes. Each parcel gets its own tracking number, and your customer is notified each time a parcel ships. ### Can I change or cancel an order? Yes. Cancel the order in Shopify, and we accept the cancellation automatically until we dispatch it. To change it, cancel it, make the change and request fulfillment again. ### What happens if an order cannot be dispatched? We hold the order and show it in your dashboard, for example for a wrong address or an item that is out of stock. We dispatch it automatically once the problem is resolved. ### What if a parcel is damaged or lost? We trace the parcel and file the claim with the carrier. When the carrier pays compensation, we pass it on to you. ### What if you send the wrong item? We correct the error and resend the order at no charge to you. ### Is Cofinal right for your store? We ship to addresses in Denmark. An item may measure at most 36 × 26 × 26 cm and weigh at most 4.5 kg. ### Can my store grow with Cofinal? Yes. If you expect more than 50 orders a week from the start, write to us first, so we can plan your start-up. ### Can I stop at any time? You can terminate the agreement at any time without notice. There must be no outstanding payment, goods in the warehouse or ongoing returns.