Contact us
We reply within 1 day.
The answers are in the documentation
Most questions are already answered there:
- Orders — how we validate, pack and dispatch your order.
- Held orders — why your order is on hold, and how you lift the hold.
- Payment — when we charge you, and what happens if it fails.
- Delivery issues — how we handle parcels damaged or lost in transit.
Frequently asked questions
How quickly does Cofinal reply?
We reply within 1 day.
What should the message contain?
If it concerns a specific order or item, write the order number or the item SKU (item number).
What do I do about a damaged or lost parcel?
Write to us right away. Send the order number, a description of the damage and photos. If the parcel is damaged or lost in transit, we handle the claim with the carrier.
Where do I see what my orders have cost?
You see the price per order in your dashboard. You can export as CSV. The current price list is on the pricing page.
Write to us
If it concerns a specific order or item, write the order number or the item SKU (item number).
Alternatively: write directly to kontakt@cofinal.io.
Cofinal
CVR 41289864, Rødovre Port 56, 1. 4, 2610 Rødovre.