Returns for Shopify stores
Your customer returns the item at a parcel shop with a QR code. We check every returned item no later than one weekday after it arrives. You decide the refund in Shopify.
Returned at a parcel shop
You transfer the return label to your customer from your dashboard. Your customer shows its QR code at a parcel shop, so no one has to print anything.
| Product | Assessment |
|---|---|
| Merino Scarf | Back in stock |
| Linen Tote Bag | Damaged |
You see what came back
Every returned item is checked and assessed. Items that can be sold again go back in stock in Shopify.
From your customer back to your stock
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1
Your customer requests a return in your webshop.
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2
You approve or decline the request in your dashboard.
You decide -
3
Your customer shows the QR code at a parcel shop.
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4
We check every returned item, unpacked, no later than one weekday after it arrives.
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5
Items that can be sold again go back in stock in Shopify.
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6
You decide the refund in Shopify.
You decide
The decisions you keep
Approve or decline each return
Each return request waits in your dashboard with the customer's reason. You approve it or decline it.
A damaged item is yours to assess
When a returned item is damaged, we photograph it. You decide whether it goes back on sale. Quality control
You decide the refund
You refund the customer in Shopify. You decide from the item's condition and your returns policy.
When a return is not straightforward
Undelivered parcels come back as returns
A parcel that comes back because it was not collected, was refused or had a wrong address is checked like any other return.
Items your customer did not list
When a parcel holds an item the customer did not request, you see it on the return.
What it costs
| Size | 1 item | 2 items | 3 items | 4+ items |
|---|---|---|---|---|
| Small | 59.00 | 36.58 | 29.50 | 24.78 |
| Standard | 63.00 | 37.80 | 29.61 | 26.46 |
| Large | 67.00 | 43.55 |
The lowest price per returned item, in kr. All prices exclude VAT.
One price per returned item
The return label, the return freight and the check are included. The price is the same as fulfillment to a parcel shop. See prices
Questions about returns
How do returns work?
Your customer requests a return in your webshop. You approve it in your dashboard and transfer the return label from there. Your customer shows the QR code at a parcel shop. We receive and check the item. You decide the refund in Shopify.
Where does my customer request a return?
In your webshop, through Shopify's returns portal. Your customer logs in with their email, picks the items and gives a reason.
Does my customer need a printer?
No. The return label contains a QR code that your customer shows at a parcel shop.
Do I need a shipping agreement for returns?
No. The return label is ours, and the return freight is included in the price per returned item.
What does a return cost?
One price per returned item covers handling and the return freight. The price depends on the item's size and weight and on how many items the customer sends back. All prices exclude VAT.
How fast are returned items checked?
We receive and check returned items no later than one weekday after arrival.
How thoroughly do you check a return?
We open the sales packaging and check the item itself for faults. A returned item has been with your customer, so it gets the deepest check.
What happens to a returned item?
An item that can be sold again goes back in stock in Shopify. A damaged item is marked as damaged.
What if a returned item is damaged?
We photograph it, and you see the photo in your dashboard. You decide whether it goes back on sale.
Who decides on the refund?
You do, in Shopify. You decide from the item's condition and your returns policy.
Can I decline a return request?
Yes. You accept or decline each request in your dashboard.
What if a parcel is never collected?
A parcel that comes back because it was not collected, was refused or had a wrong address is checked like any other return.
What if my customer sends back the wrong item?
You see it on the return, marked as an item the customer did not request. You decide what happens next with your customer.
Can I have returned items disposed of?
Yes. Damaged returned items are disposed of free of charge. A returned item that can be sold again is also free if you request disposal within 30 days of the return.
Start with a few of your products
Sign up and connect your Shopify store. Follow your first products all the way to your customer. Then send the rest.