Fulfillment

Once Cofinal has accepted the order, we prepare it: the items are picked and packed, and shipping is booked and printed. Large orders can be split across multiple parcels.

What packaging do you use?

Visually neutral cardboard boxes and paper bags that protect the items in transit.

What is in the parcel?

Only the items. No packing slip and no return label. If your customer needs to send something back, it happens with a QR code instead.

What if the order needs to ship in multiple parcels?

Each parcel gets its own tracking number, and your customer is notified every time a parcel ships. The order is only fully dispatched once the last parcel is on its way; until then the order is not charged.

What if a parcel goes missing or is damaged?

Then Cofinal handles the claim with the carrier, and the compensation is passed on to you.