Documentation | Cofinal

Inbound shipment

Inbound shipments at Cofinal Create an inbound shipment in the dashboard and choose the items from your Shopify store. Add barcodes and quantities, then tracking numbers for the parcels.
Quality control Every item is scanned, weighed and inspected. Items are for sale no later than one weekday after arrival. Damage is photographed, and you assess it in the portal.
Products Requirements for your products at Cofinal: a barcode on the sales packaging, maximum dimensions and weight, no loose, fragile items.
Prohibited items Prohibited items at Cofinal: which items we do not receive into the warehouse, the rules for batteries, and the terms for valuable, temperature-sensitive and fragile items.

Storage The price is calculated per litre per day. Your storage cap rises the more volume you sell.
Disposal Which items can be disposed of, when we dispose of them and what it costs. Damaged returned items are disposed of free of charge.

Set up delivery Choose shipping rates in the dashboard. Cofinal creates them in Shopify automatically. Then set a transit time of 1-2 weekdays.
Orders We validate the address, stock and shipping method. We pack the order, and your customer receives the tracking number at dispatch.
Held orders Why an order is put on hold (stock, address, shipping method, payment), and how the hold is lifted automatically once the problem is resolved.
Fulfillment Picking and packing in neutral packaging. Large orders ship in multiple parcels. Your customer receives the tracking number at dispatch.
Delivery issues If a parcel is damaged or lost in transit, Cofinal handles the claim. File the claim no later than 5 weekdays after delivery.

Returns with Cofinal The return label with a QR code is transferred and sent on approval, the item is quality-checked no later than one weekday after arrival, and you refund in Shopify.

Payment Payment is drawn automatically when your usage reaches your spending limit, and at the latest every 7 days. Everything accrued is paid in one combined charge.
Invoice See what an invoice from Cofinal looks like, with two examples of different sizes at current prices. Costs can be viewed per order and exported as CSV.